Product FAQ

The Culture Concept Circle’s Online survey course of study The Evolution of Art, Design and Style, is available for purchase as a downloadable video, podcast or eBook.

All products are delivered as an electronic download and may require specific computer software or hardware to view, listen to or read.

The Frequently Asked Questions below will answer most queries about the online course products. If you have any other queries, please contact us.

Purchasing and Downloading

  1. How do I purchase a video, podcast or eBook?
  2. What if I don’t have a Paypal Account?
  3. What credit cards do you accept?
  4. Can I pay in a currency other than Australian Dollars?
  5. How do I receive my purchase(s)?
  6. Do I need to download my purchase(s)?
  7. Why doesn’t my emailed receipt include download links?
  8. Can I download my purchase(s) again?
  9. I never received an email with download links?
  10. Returns and Refunds

Watching Videos

  1. What format are the videos?
  2. How large are the videos?
  3. How do I watch the videos?
  4. Can I watch them on my iPod/iPhone/iPad/Kindle etc?
  5. Can I share the videos with my friends or colleagues?

Listening to Podcasts

  1. What format are the podcasts?
  2. How large are the podcasts?
  3. How do I listen to the podcasts?
  4. Can I listen to them on my iPod/iPhone/iPad/etc?
  5. Can I share the podcasts with friends or colleagues?

Reading eBooks

  1. What format are the eBooks?
  2. How large are the eBooks?
  3. How do I read the eBooks
  4. Can I read them on my iPhone/iPad/Kindle/etc?
  5. Can I share the eBooks with friends or colleagues?

Purchasing and Downloading

1. How do I purchase a video, podcast or eBook?

You can purchase available product(s) from the various product pages throughout the site. Product(s) are listed at the end of each introduction page. To purchase, simply add the product to your shopping cart. When you’ve completed your shopping, click the Checkout Now button on the cart (in the top right of the site) and complete your details. You will be transferred to Paypal to pay for your purchase, using either your Paypal account balance, or a credit card. Once your payment has been processed by Paypal (which can take up to 24 hours) you will receive an email with the links to download your product(s).

2. What if I don’t have a Paypal Account?

You don’t need a Paypal account to purchase with Paypal, although it does make things quicker. But if you don’t have an account, no problem, just follow the prompts at Paypal to pay by credit card. You don’t need to create a Paypal account to do this.

3. What credit cards do you accept?

We accept all credit cards that Paypal accepts. In Australia this is Visa and Mastercard. In other countries the available cards may be different. Once you are transferred to Paypal, you will see a list of available credit cards you can purchase with.

4. Can I pay in a currency other than Australian Dollars?

All prices are shown and purchases are made in Australian Dollars. Paypal or your credit card provider may convert your purchase from Australian Dollars to your local currency. Some charges may apply, and these charges are separate to the cost of the product(s).

5. How do I receive my purchase(s)?

Once your payment has cleared (which can take up to 24 hours) you will receive an email at the address you entered at the Checkout with links to download your product(s). Please note that these links can only be used once and will expire as soon as they are used. Videos are delivered as an M4V file (MPEG 4 Video), Podcasts as MP3 files and eBooks as ePub, Mobi and PDF files.

6. Do I need to download my purchase(s)?

Yes, you need to download your product(s) to watch, listen to or to read it – they cannot be viewed online. Be sure to make a backup of your product(s) as you cannot download them more than once. If your download does not complete or you experience difficulties downloading, please contact us at [email protected]

7. Why doesn’t my emailed receipt include download links?

When you first purchase your product(s) you will receive an email notification of the purchase – this will not contain links to download. Once your payment has cleared (which can take up to 24 hours) you will receive another email with the download links.

8. Can I download my purchase(s) again?

No, download links can only be used once and will expire as soon as they are used. If your download does not complete or, you experience difficulties downloading, please contact us at [email protected]

9. I never received an email with download links?

Please check your junk or spam folders to make certain the email has not inadvertently been filed as junk, or that it has not been blocked for some reason (your inbox is full).
If you’re sure you never received the email, please contact us at [email protected]

10. Returns and Refunds

All sales are final and we do not offer refunds, or accept returns, unless there are technical problems with the product file(s) you purchased. We will not refund or accept a return because you are unable to use your product(s) due to not having the required hardware or software to do so.

Please read this FAQ to ensure you have the right software and hardware.


Watching Videos

1. What format are the videos?

Videos are delivered as an M4V file (MPEG 4 Video). This is the same format used for movies, TV shows and music videos on iTunes. So chances are if you have iTunes on your computer, you have the necessary software to watch your video. You can also watch the videos using VLC Player, a free video player that supports many different video formats. You can download VLC for free at this URL: http://www.videolan.org/vlc/

2. How large are the videos?

Video files vary in size depending on many factors. Most videos are between 250 and 350Mb each. Most videos are delivered in two parts, meaning you will need to download 2 (two) files for each day of the course, unless otherwise stated in the course outline. This will mean you will need to download between 500 and 700Mb to receive both files. You should have an ADSL or Cable connection (or faster) to the internet to download these files in a reasonable amount of time. We do not recommend downloading these files over a dial-up, satellite or 3G connection to the internet.

3. How do I watch the videos?

Videos are delivered as an M4V file (MPEG 4 Video). This is the same format used for movies, TV shows and music videos on iTunes. The simplest way to watch the videos is to import, copy or open the file in iTunes – it should appear in the Movies section. You can then use iTunes to watch the video. You can alternatively use any video player capable of playing M4V video – examples include Quicktime Player and VLC Media Player. Quicktime can be downloaded for free from http://www.apple.com/quicktime. VLC cam be downloaded for free at http://www.videolan.org/vlc/

You can also transfer the videos to your iPod, iPhone or iPad to watch. To do this, first import or copy the files into iTunes, and then use the usual sync process to load the videos onto your device.

4. Can I watch them on my iPod/iPhone/iPad/etc?

Yes. You will first need to import or copy the files into iTunes, and then use the usual sync process to load the videos onto your device.

5. Can I share the videos with friends?

No, the videos are protected by Copyright Law and are purchased for use by you. Friends can purchase their own copy by visiting this website.


Listening to Podcasts

1. What format are the podcasts?

Podcasts are delivered as an MP3 file. This is a very widely used audio format and it is highly likely you already have software that can play these files. The simplest method is to import, copy or open the MP3 files with iTunes. You can also listen to the podcasts using any audio player that supports MP3 format.

2. How large are the podcasts?

Podcast files vary in size depending on many factors. Most Podcasts are between 20 and 35Mb each. Most Podcasts are delivered in two parts, meaning you will need to download 2 files for each day of the course. This will mean you will need to download between 40 and 70Mb to receive both files. You should have an ADSL or Cable connection (or faster) to the internet to download these files in a reasonable amount of time. We do not recommend downloading these files over a dial-up, satellite or 3G connection to the internet.

3. How do I listen to the podcasts?

Podcasts are delivered as an MP3 file. This is the same format used for music in most audio players, including iTunes. The simplest way to listen to the Podcasts is to import, copy or open the file in iTunes – it should appear in the Music section. You can then use iTunes to listen to the Podcasts. You can alternatively use any audio player capable of playing MP3 audio – examples include Quicktime Player, VLC Media Player and Windows Media Player.

4. Can I listen to them on my iPod/iPhone/iPad/etc?

Yes. You will first need to import or copy the files into iTunes, and then use the usual sync process to load the podcasts onto your device.

5. Can I share the podcasts with friends?

No, the podcasts are protected by Copyright Law and are purchased for use by you. Friends can purchase their own copy by visiting this website.


Reading eBooks

1. What format are the eBooks?

eBooks are supplied in 3 common eBook formats: ePub (used on iPhone/iPad, Kobo Reader, Nook), mobi (used by Amazon Kindle) and PDF. You will receive every eBook you purchase in all 3 formats, allowing you to choose the format that best suits your eBook reader.

2. How large are the eBooks?

eBook files vary in size depending on many factors. Most eBooks are between 2 and 6Mb each. We recommend an ADSL or Cable connection (or faster) to the internet to download these files in a reasonable amount of time.

3. How do I read the eBooks?

You can read the eBooks on any device that supports one of the 3 formats supplied. If you wish to transfer your downloaded eBook to a reading device like an iPad or Amazon Kindle, follow the instructions supplied with that device to transfer the eBook to it. You can alternatively read them on your computer using any reader that allows you to view a PDF, ePub or mobi file. A good, free eBook reader is Calibre, which can be downloaded here: http://calibre-ebook.com/

4. Can I read them on my iPhone/iPad/Kindle/etc?

Yes. You will first need to import or copy the files to your eBook reader via usual sync process to load the eBook onto your device.

5. Can I share the eBooks with friends?

No, the eBooks are protected by Copyright Law and are purchased for use by you. Friends can purchase their own copy by visiting this website.